OVERNIGHTSCRIBE
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FAQ

How do I create an account?

Please use the Sign Up page. It's only a matter of minutes to activate your account. Important: Please make sure to use a valid, reachable email address where order confirmation and other notifications from us can be sent. If you have any questions please Contact us.

Do you transcribe non-medical dictations?

No, we only do medical transcription assignments.

How is line-count in a report calculated?

A line in billing terms consists of 65 characters/keystrokes, including spaces and carriage returns. Line count is calculated by dividing the total number of characters in a report by 65.

Is there a subscription fee?

There is no subscription charges involved in accessing our services. You will only be invoiced for the transcription jobs you assign us.

Is there a contract or minimum usage requirement?

There is no contract. You can cancel any time. There is no minium usage requirement either. However, accounts that are inactive for more than 3 months will automatically be closed and all data will be purged from our system.

How do I get charged?

Services are billed at the end of each month and charged to your credit card on file.

How do I add users of my Practice?

Sign in using your administrator user-ID to manage user accounts. It is recommended not to share a single user-ID between more than one person for security and auditing purposes. Each user will be assigned a unique user-ID to use online and app (and a dial-ID for telephone dictation, if included in plan).

How complex is switching to your system?

OvernightScribe online system is extremely user friendly and self-explanatory. You can Sign Up and start using our system immediately.

How do I dictate?

Use Accent App (iOS & Android) to record dictations and upload via WiFi. Advanced plan offers Toll Free telephone dictation using touch tone phones.

Can I dictate more than one report in a single toll-free call?

You can make as many dictations as you want in one single call. After each dictation is recorded, you get the option to save, send, or delete it.

How do I contact support?

OvernightScribe comes with a built-in messaging system through which you could contact support team any day of the week. Our average response window is 0.5-1 hour during work-hours and 4-8 hours during off-hours, weekends and holidays.

What are the system requirements?

To dictate, you could use any latest Android or Apple phone (also iPad and iPod). If you selected Advanced plan, you could also use our Toll-free dictation system.

To access notes and manage other aspects of your account, you could use any modern web browser that supports HTML5 and TLS1.2.

How secure are my documents?

We have adopted the latest security practices in networking and data storage to ensure data security during transmission, transcription and during storage. We constantly update our systems to integrate the latest technological advances.

How are transcriptions delivered to me?

Your dictations are transcribed in a format according to your specifications (you may send samples) and delivered via the online system. You can log in to the online system anytime and review completed transcriptions. Once a report has been reviewed and approved, it can then be exported, emailed, printed or faxed at your convenience.

Transcribed notes can be exported as plain text file or in PDF, RTF or Word format. If you choose to include custom letterheads and signatures (uploaded as image files), that would be incorporated into templates and hence be included in PDF/RTF output files.

Can I automate Approval & Delivery?

Yes, you can automate the entire process of approval and delivery (such as email) by setting approval parameters for each user.

Can I edit transcribed reports?

Yes, you can edit your reports online any time. All access (print, download, send, edit) to reports are logged.

What is a Report Template?

Report Template is the layout and content of a particular report type. You can create an unlimited number of templates with your choice of fields and layout. While dictating you can specify the template that you prefer to transcribe into.

How long are my reports are archived?

All approved reports are archived according to the plan you choose (ie 1 month, 6 months etc). The search-enabled archive is very convenient to track your records.

Can I update account and user profiles?

Yes, using your practice's administrative user-ID you can manage user accounts.

Can I review my activities?

The online system is equipped with a comprehensive reporting tool to show your activities on a monthly or yearly basis.

Can I review my account status?

Your account statements, invoices and payment information are available online.

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