OvernightScribe is a service of Webahn, Inc., that provides web-enabled clinical documentation services to Healthcare providers. We have been successfully serving our customers by providing timely and accurate solutions since 2002.

OvernightScribe is the #1 self-service medical transcription platform that offers the best-in-class tools to help you save time and money. OvernightScribe services are delivered through website overnightscribe.com (and oskryb.com); and via OvernightScribe Accent app on iOS and Android devices.

Our unique medical transcription platform is designed to guarantee utmost efficiency, through its streamlined solution components; mobile app dictation, digital voice processing & transcription and secure online data management & delivery. This solution is built on a secure and scalable platform, and kept up-to-date with technological advances.

We employ high caliber transcriptionists, maintain the optimal QA-ProofReader-Transcriptionist ratios in the industry and enforce one of the stringent quality assurance processes. Our commitment to data security starts from our comprehensive employment training in compliance to security standards, to using the latest in encryption, data storage and network security. This strategic model ensures high quality and value in our transcription.

How do I create an account?

Please use the Sign Up page. It's only a matter of minutes to activate your account. Important: Please make sure to use a valid, reachable email address where order confirmation and other notifications from us can be sent. If you have any questions please Contact us.

Do you transcribe non-medical dictations?

No, we only do medical transcription assignments.

How is line-count in a report calculated?

A line in billing terms consists of 65 characters/keystrokes, including spaces and carriage returns. Line count is calculated by dividing the total number of characters in a report by 65.

Is there a contract or minimum usage requirement?

There is no contract. You can cancel any time.

How do I get charged?

Services are billed at the end of each month and charged to your credit card on file.

How do I add users of my Practice?

Sign in using your administrator user-ID to manage user accounts. It is recommended not to share a single user-ID between more than one person for security and auditing purposes. Each user will be assigned a unique user-ID to use online and app.

How complex is switching to your system?

OvernightScribe online system is extremely user friendly and self-explanatory. You can Sign Up and start using our system immediately.

How do I dictate?

Use Accent App (iOS & Android) to record dictations and upload via WiFi.

How do I contact support?

OvernightScribe comes with a built-in messaging system through which you could contact support team any day of the week. Our average response window is 0.5-1 hour during work-hours and 4-8 hours during off-hours, weekends and holidays.

What are the system requirements?

To dictate, you could use any latest Android or Apple phone (also iPad and iPod).

To access notes and manage other aspects of your account, you could use any modern web browser that supports HTML5 and TLS1.2.

How secure are my documents?

We have adopted the latest security practices in networking and data storage to ensure data security during transmission, transcription and during storage. We constantly update our systems to integrate the latest technological advances.

How are transcriptions delivered to me?

Your dictations are transcribed in a format according to your specifications (you may send samples) and delivered via the online system. You can log in to the online system anytime and review completed transcriptions. Once a report has been reviewed and approved, it can then be exported, emailed, printed or faxed at your convenience.

Transcribed notes can be exported as plain text file or in PDF, RTF or Word format. If you choose to include custom letterheads and signatures (uploaded as image files), that would be incorporated into templates and hence be included in PDF/RTF output files.

Can I automate Approval & Delivery?

Yes, you can automate the entire process of approval and delivery (such as email) by setting approval parameters for each user.

Can I edit transcribed reports?

Yes, you can edit your reports online any time. All access (print, download, send, edit) to reports are logged.

What is a Report Template?

Report Template is the layout and content of a particular report type. You can create an unlimited number of templates with your choice of fields and layout. While dictating you can specify the template that you prefer to transcribe into.

How long are my reports are archived?

All approved reports are archived according to the plan you choose (ie 1 month, 6 months etc). The search-enabled archive is very convenient to track your records.

Can I update account and user profiles?

Yes, using your practice's administrative user-ID you can manage user accounts.

Can I review my activities?

The online system is equipped with a comprehensive reporting tool to show your activities on a monthly or yearly basis.

Can I review my account status?

Your account statements, invoices and payment information are available online.

Provision and Purchase of Services.

(a) Webahn Inc., through its registered web sites (overnightscribe.com, oskryb.com and capzule.com), shall provide to client, and client shall purchase, the medical transcription services and other mutually agreed upon services (collectively, the "Services"), set forth through the online registration process. For the remaining of this agreement, OvernightScribe.com will represent Webahn Inc. and will be treated as one and the same entity. For each instance of provisional services, OvernightScribe.com and the Client shall enter into a specific service order form (each, a "Service Contract"), which shall set forth the nature of services to be provided and other relevant terms and conditions, consistent with the provisions of this agreement.

(b) The Client shall pay for the services as provided in the applicable service contract. Without limiting the forgoing, Client shall be obligated to pay all one-time setup and installation charges, any one-time or recurring charges for any third party services and all sales and use taxes, as well as duties or levies, arising in connection with the services. Charges shall be periodical, as determined by the appropriate service plan, and the payment shall be due upon receipt.

A valid credit card must be registered with Client's account which will be periodically charged for the services provided by OvernightScribe.com. A minimum monthly usage fee shall be charged if your usage for any given month is below that amount.

Client will pay a late payment charge, equal to 1.5% of the outstanding balance on any invoice or $10, which ever is greater, remaining unpaid twenty five (25) days after the date appearing on invoice.

Term and Termination.

The term of this agreement commences on the date of the first online registration process executed by the client. This agreement may be terminated at any time by the Client with a written notice.

OvernightScribe.com may discontinue service and terminate this agreement in the event the Client shall violate any term hereof, including, but not limited to, the Client's failure to make any payment when due, and the violation by the Client of any of its obligations contained in section below.

In the event of termination all data pertaining to Client's account will be permanently deleted from OvernightScribe.com systems.

Rights and Obligations of Clients.

Client shall be responsible for verifying the content for accuracy of the medical transcriptions and understands fully that the documents provided as a part of this service(s) is done by trained transcription professionals who are still susceptible to make errors due to various factors such as English usage, grammar, diction, speech patterns, colloquial terminology and the speaker's accent.

Client shall not use the Service(s) in any way that OvernightScribe.com determines in its sole discretion is, or is reasonably likely to be harmful, either to its customers, or operations or its reputation, including any activity of the Client or Client's customers or authorized users, that restricts or inhibits other end-users of OvernightScribe.com from using and enjoying OvernightScribe.com's Service(s).

Client shall not copy, upload, post, publish, transmit, reproduce or distribute in any way, information or other material which is protected by a copyright or other proprietary right, or derivative works with respect thereto, without obtaining permission of the Copyright Owner or the Right holder.

Client shall not violate any individual's/Organization's right of privacy, right of publicity or other common law rights.

Rights and Obligations of OvernightScribe.

OvernightScribe.com shall be responsible only for the operation and maintenance of Service(s). Any interruption in Service(s) that is caused by the malfunction or interruption of any physical Telecommunication Media or Facility will not be deemed a breech of OvernightScribe.com's obligations under this agreement.

Confidentiality (Non-Disclosure) Policy.

OvernightScribe.com has no obligation to monitor the Service(s). Client agrees, however, that OvernightScribe.com has the right to monitor the Service(s) electronically from time to time and disclose any information as necessary, to satisfy any law, regulation or other government or judicial request, to operate the Service(s) properly, or to protect itself and/or its subscribers. OvernightScribe.com cannot guarantee one hundred percent, the privacy of any message; communication or other information transmitted, received or accessed using the Service(s), but will make reasonable effort with available technologies to maintain privacy. OvernightScribe.com will not intentionally monitor or disclose any private information unless required by any law, regulation or other governmental or judicial request.

Customer acknowledges and agrees that it bears responsibility to prevent disclosure of OvernightScribe user identification names and passwords and in such an event, OvernightScribe will have no liability to the customer or any third party based upon unauthorized access to Dictated Medical Recordings, Transcribed Medical Records and/or other information.

Indemnification.

Client will indemnify, save, hold harmless, and defend OvernightScribe.com, all employees, officers, directors, and agents of OvernightScribe.com (collectively "Indemnified Parties") from and against any and all claims, damages, losses, liabilities, suits, actions, demands, proceedings (whether legal or administrative) and expenses (including but not limited to reasonable attorney's fees incurred with or without suit, in arbitration or mediation, on appeal or in a bankruptcy or similar proceeding) (collectively, "Claims") threatened, asserted, or filed by a third party against any of the indemnified parties to the extend that such third party claims arise out of or relate to (i) the breech or alleged breech of its agreement by the Client; (ii) any negligent or tortuous act or omission to act by the Client; or (iii) any claim that data content delivered by the Client via the service(s) provided by OvernightScribe.com under this agreement, constitutes and infringement of any confidential information, trade secret, patent, copyright, trademark, trade name, or other legal rights of any third party.

Limitation of Liability.

In no event, shall OvernightScribe.com be liable for any indirect, incidental, special or consequential damages, or loss of profits, revenue, data or use, by the Client or any third party, whether in an action in contract or tort or strict liability or other legal theory, even if OvernightScribe.com has been advised of the possibility of such damages. If the Client is dissatisfied with the Service(s) or with any terms, conditions, rules, policies, guidelines or practices of OvernightScribe.com in operating the Service(s), Client's sole and exclusive option is to terminate this agreement in accordance with section 2, above, and discontinue using the Service(s). OvernightScribe.com's entire liability on any claim or loss, damage or expense from any cause whatsoever, shall in no event exceed sums actually paid to OvernightScribe.com by the Client, for the remaining contract term specified in the Service Contract. OvernightScribe.com shall not be liable for the failure or delay in performing its obligations hereunder, if such failure or delay are due to circumstances beyond its reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or labor disturbance, interruption of or delay in transportation, or inability to obtain raw materials, supplies or power used in, or the equipment needed for the provision of Service(s) described in the Service Contract.

Data Content and Security.

Client acknowledges that even though data transmitted through OvernightScribe.com service are secured using https (SSL) protocol (HIPAA Compliant), emails sent and received are not. Therefore, its the Client's responsibility for the security of all data exchanged through electronic mails or facsimile (fax).

OvernightScribe.com is not liable for the content of any data transferred, either to or from the Client, via the Service(s) provided by OvernightScribe.com, nor for any loss or damages - personal, material or financial - suffered by Client as a direct consequence of the Service(s) provided by OvernightScribe.com. OvernightScribe.com cannot and do not guarantee or warrant that files available for downloading from this online site will be free of infection by viruses or other destructive code that that can in turn affect or damage your computer/network or data.

OvernightScribe's Privacy Policy.

OvernightScribe.com make all reasonable effort to protect the personal and private information transferred to us by the Client(s). A detailed description of OvernightScribe.com's privacy policy and privacy information handling and enforcement procedures is made public in OvernightScribe.com's website at all times.

User Representations.

The Client represents and warrant that he/she possess the legal right and ability to enter into this Agreement and to use OvernightScribe.com in accordance with this Agreement. The Client also agrees to be financially responsible for the use of OvernightScribe.com and to comply with the responsibilities and obligations as stated in this Agreement.

Miscellaneous

The validity, interpretation, enforceability, and performance of this agreement, shall be governed by and construed in accordance with the law of State of Michigan.

This agreement shall be binding upon and inure to the benefit of the parties and their respective successors and assignees. Clients may not assign this agreement without the prior written consent of OvernightScribe.com.

Headings used in this agreement are for reference purposes only and shall not constitute a part hereof or affect the meaning or the interpretation of this agreement. If any provision of this agreement shall be held by a court of competent jurisdiction to be invalid, unenforceable, or void, the remainder of this agreement shall remain in full force and effect.

This agreement is executed through the online registration, for services offered by OvernightScribe.com, on its website by its clients, each of which shall be deemed an original instrument.

Overview
At OvernightScribe, we consider it as our utmost priority to meet our client's expectation of privacy. To achieve this, we make every reasonable effort possible, through technology and stringent operational procedures. We adhere to the guidelines recommended by HIPAA regarding privacy.

Policy Disclosure
The privacy policies of OvernightScribe are available in the web site at any time. Any changes to these policies will be maintained on our web site as a public disclosure.

Client's Personal Information
Minimal personal information is collected and maintained by OvernightScribe during the registration process. This information is kept secure and will not be made available to any one outside, for any purpose unless dictated by governing laws.

Transcription Data Transfer
All the transcription data is transferred through secured and encrypted network to provide maximum security from any privacy invasion activities. OvernightScribe is committed towards employing various technologies like encryption and Transport Layer Security (TLSv1.2) to make all our data transfer, 100% secure.

Contact Information
For any further information or questions please use any of the communication channels mentioned below (or use this contact form).

Webahn, Inc.
26711 Southfield Road, Suite 100,
Lathrup Village, MI - 48076
(248) 905-3451